ADP reviews

3.7

71% would recommend to a friend

(22,293 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Dec 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Out of the office a lot. Managers don't breathe down your throat, and you generally get to do your own thing throughout the week. Work-life balance is good--you pretty much put in a 40 hour work week, and often times less. There are few days that I'm not home by 5:30, and my day generally doesn't start until 8:45 or so.

Cons

Incredibly stressful -- I read the reviews of the stress level before I joined this company, and figured things with me would just be different. They haven't been. There is a very strict quota you work on, and the pressure will come in never ending waves if you aren't hitting your number. Customer Service -- The customer service at ADP is terrible. You'll lose many, MANY deals because the customer service or the implementation team will completely mess things up. If you use this as an excuse, your management team will tell you that you just need to sell more to compensate for their mistakes. Growing Industry -- There didn't use to be many players in the payroll world. They're everywhere now. And while ADP offers the greatest technology, companies that are 15 people in employee size don't care about technology -- they care about price, where ADP is usually the most expensive. Bankers/CPAs -- I'm an ADP "Traditional" rep, so I work only with banks. The banks used to do great for ADP; that said, since Wachovia was purchased by Wells Fargo, and since Wells Fargo has their own payroll solution, ADP no longer works with them. Bank of America recently changed the structure of the partnership, and now their bankers get nothing for referring us.... thus, you're pretty much never referred, and the BOA business bankers can't stand seeing us on a weekly basis. What used to be a job of warm referrals is increasingly becoming more and more cold calling Quotas -- Very unrealistic. You tell us 66% of our number should be closed through the referrals given by the banks.... yet you admit the relationships with the banks aren't the greatest right now, but instead of dropping our quota, you raise it.

1.0
Nov 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Very good health and child care savings accounts. ADP supports ongoing training, both in house and when budgets allow, external training to keep their associates current. Salaries are reasonable at the Director level and above.

Cons

Poor benefits; limited vacation allowance, expensive medical plans. ADP's lack of infrastructure investment is disturbing. The technology behind virtually all of their products is old, lagging behind their competitors and there is little support to upgrade. ADP's success is due to outselling their competition; senior executive management right up to Gary Butler agree that their products are not the best, but that they can outsell and out service the competition. Their sales staff are adept at steering away from product functionality because it doesn't compare to the competition. Where their competitors have automated through technology, ADP continues to struggle through labor intensive manual error prone processing. The company is hopelessly siloed with three disparate sales and service organizations which are based on their client's employee size; SBS (Small Business Services - less than 100 employees), Majors (between 100 and 999 employees) and Nationals (1000 employees or more). ADP does not have a central CRM solution, instead there are dozens of sales and service databases that do not talk with one another. This is a source of huge frustration for their clients and their own associates.

1.0
Nov 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Only Pros about working for ADP is it looks good on your resume. It's a fortune 500 company and they own the market for outsourced payroll and HR

Cons

I worked for ADP in NJ for 3 years. I saw it all. The incompetant co worker that sits next to you one day ( but knows how to kiss up to the right people) will become your manager the next time a promotion comes up. The sales people have unethical means by which to push a start thru in order to get their numbers for the month. Management knows this but will look the other way in order to pad the numbers favorably for their region. You really do get discouraged the longer you work for this company. In the end, if you kissed enough butt, your manager will make sure you can transfer to another department or get to work from home. If you didn't kiss butt and become a part of the "in crowd", you better start looking for another job beacuse they will make your life at work miserable until you quit.

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