ADP Dealer Services face the typical problems that plague large organizations. Departments are silos; Left hand isn't watching the right. Some departments are not held accountable for their actions. Mid to low level employees are kept in the dark with limited direction.
Not your typical sales organization- Structure changes yearly, Cannibalism amongst the channel partners. Senior Managers often have contradicting messages. Major reimbursement issues on the Sales side, both inside and in the field. For a Payroll company one would think ADP would have this under control. There is low morale amongst inside sales and a limited budget. The Inside department has grown and shown promise in the past few years but due to the recent problems in the auto industry, add-on products have/will see a sharp decline. The Inside sales team is an afterthought.
Shareholders are the primary focus, beyond customer and employee retention. They acquire market share through acquisitions. They often swallow more than they can chew. Executives have no intention of focusing efforts to solving internal problems. They either do not see things as a problem or they have no way of knowing how to solve problems. More importantly, they spend way too much time asking the question: What have you done for me lately?
It appears that Executive Management has a very limited scope of what's really going on within the company.
