ADP reviews

3.7

71% would recommend to a friend

(22,278 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Mar 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Metrics based environment keeps stability for some who need the activity to generate sales You are paid for your monthly sales minus any takedowns or audits You are given your own desk and a laptop, space to work independently Benefits are m/d/v/l.i./accident ins/401k/pension/fsa/base salary/commission/bonus You are usually paid well for your base There are many trips and contest for the top 5%

Cons

Metrics based environment, they care so much about the results of metrics, not the sales you make Quota based positons, quotas derived without rhyme or reason Division management and team management will fire quality employees without reason You must work through sick days at home on your laptop Revenue goals and Unit kicker goals set so high, are inacheievable for most Management does not listen to new ideas, or will present yours as their own Too much time spent in meetings for employees, where an email would have sufficed You need to work 50 hours per week and skip lunches to get all the work done just to make quota You are assigned a territory, unless the other team is working on a file of yours, then you loose it You are immediately replaceable, as they are always hiring. Mentoring program and training program need work New manager hires need sensitivity training and actual management training Management lies to emploees to get them to produce,then fire quality employees at end of the month without warning or reason. Most managers in the PA site have no insurance background,yet are hired to guide a unit of insurance reps. When you leave ADP,either by their choice or yours,hr is no help in answering questions, neither is previous mangement. Typically you are unpaid to work extra time. When you do ask for overtime, it is approved 30% of time and you have to list the reasons why you need it. I have witnessed many reps struggling to make the high goals, and management does nothing to help. Management would give deals to people who didn't need help making their numbers just to have some superstars on their team. Even if you did all the work on an acount with a client, and another person on a protected team happened to just leave a message, you loose the deal.

3.0
Apr 6, 2010
Recommend
CEO approval
Business Outlook

Pros

ADP is a growing company in a bad economy. They offer fantastic benefits and you are given many personal, sick and vacation days.

Cons

ADP (insurance services) is a company that is based largely on favoritism. The managment team is in complete control over who does well within the company and who does not. The sales pressure is intense and if you are below quota, you will not be permitted time off and sometimes they will not even allow you to leave work until they feel you have completed a full days work; this could mean working ten hour days regularly. If ADP does not want you to be successful there is no way that you can be. In the two years I spent at ADP I was put on large amounts anti-depressesants and anxiety medication, suffered a nervous breakdown, spent one month in a behavioral health facility and was forced to resign upon my return. If you are considering a position as a lead generator or account executive, please reconsider.

1.0
Dec 15, 2009
Recommend
CEO approval
Business Outlook

Pros

ADP is a large company. Their sales training is some of the best I have ever seen. They have a process for virtually everything. There is money to be made here IF you are in the right situation. I will take a moment to clarify that. They keep a "bench" of new hires in case they have to replace an underperforming sales professional. They can also be replaced if someone leaves the company. Well the position that a "bench" person goes into is decided by the position that is vacated. If the position vacated is an underperforming territory then that is what you will receive. If you are fortunate to receive a Client District Manager role, then you will have a higher propensity for success. We have two client DM's currently at or well above 150% YTD. The other "hunter" roles are hovering collectively around 60% YTD. There is not that type of disparity in skillset between the two groups. You may also receive an ASO (ADP Resource Rep) responsibility. In this role, you have the ability to call anywhere in the metropolitan area. This means that you can call in anyone's territory to secure business. This is an excellent set up for that particular representative. Once again, in order to be placed in this role, a "bench" person has to be next in line. It is pretty much circumstance that has a strong impact on whether or not you are successful. The benefits could be a little better. There are some very talented sales professionals that work here. Overall, I love the concept of the products that we sell. It is a consultative sale and can be a very lucrative position if you are placed in the right situation with regard to territory. The local management team is nice and they work as best as they can with what they know. I do appreciate that.

Cons

The playing field is not balanced. In any sales environment where territories are predicated on zip code assignments, there are good zip codes as well as bad zip codes. I will take a moment to clarify what the difference is. If you are fortunate to have a territory where the majority of your assigned zip codes have thriving businesses going in and very few businesses moving out coupled with "high rent" tenants in a corporate environment, then you are probably in pretty good shape. The reason that I say this is because typically if a company is in an affluent part of town there is a reason for that...........They want to attract the right level of talent. They typically want to retain the talent that they attract. They care about looking prestigious etc. These are the types of companies that are more apt to entertain self service modules and cutting edge technology. These companies are accustomed to spending money as a part of doing business. They also want to screen their applicants more. They understand the need to offer a 401K. These types of companies seem to grasp the concept of employee engagement and maximizing their human capital etc. If you are placed in a down trodden dilapidated group of zip codes then you are going to have a much harder go of it. Typically there is a reason that these companies reside in "low rent" districts. They do not have the money for what they perceive as the "extras". Many of them do not care about self service modules for their personnel. Nor do they care about perks etc. I am not saying that you will not find a few companies that do, but by and large it will be extremely difficult for these perceived "nice to haves" to find a place at these kinds of businesses with the mentality that several of them possess. It is rare that a progressive minded and successful C-Level Executive will leave an environment that fosters that concept in favor of a down trodden, smaller, non-strategic thinking company. Again, you may find very few exceptions, but for the most part this does not occur. A strategic thinking executive may want to increase employee engagement in many different facets and align company goals in various departments to TRULY maximize their human capital. Meanwhile in some of these non-progressive, low rent districts you may encounter a sign in the break room above the light switch that read "Please make sure you turn off the light when you leave" That is their idea of maximizing their resources and saving on the bottom line. The overall goal at ADP should be to have a nice mix of both. In my experiences I am seeing that a select few are "top heavy" in favor of having the majority of these "growth, upswing and progressive zip codes" When I asked management what criteria went into how territories were constructed, I was given the answer "This is the way that it has always been". In most sales departments at ADP, you will have the "haves" and the "have nots" This is where things become political. I can see what some of my peers are talking about. I believe some "situations" with regard to territory allocation have been manipulated over the years in favor of certain sales professionals and their manager. The process has been bastardized......Furthermore, several of the sales professionals that have these "rich" territories are simply hoarding the opportunities. Their overall opportunity is so robust that they do not have to cold call, do as many drops or list new businesses to be added to their database. If you are one of the unfortunate persons that receives an undesirable territory, you will have to work nearly twice as hard by doing the aforementioned tasks at a pace that is not fair and equitable.

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