Extremely ineffective senior leadership high on vision but short on delivery, archaic window dressed product offerings with decades outdated back-end processing logic, poor compensation structure grossly out of scale with job expectations as compared to like roles in like industry and a disinterest in delivering quality and sustaining healthy client relationships. Focus is on shareholder value but there is seemingly a leadership disconnect concerning the obvious relationship between quality applications and functionality, ergo client satisfaction and shareholder value! When “leadership” is questioned regarding poor product performance, client facing line employees are heatedly told to “get over” their perfectionism! Yet, the expectation is that somehow quality, shorter conversion times and client satisfaction should be achievable. So much for visionary, inspirational leadership!
Some lower/upper management individuals unskilled and unsuited with poor to non-existent leadership skills lacking in emotional intelligence, manager maturity, employee engagement skills, effective communication, leadership by example and empowerment. In recent experience, manager leadership style was solely focused on manager self-interest and success with a “me” not “we” mentality. Development and career progression discussions were non-existent and employee support was seemingly based on personal likes and dislikes. Job content and job qualifications seemed to continually evolve and change depending on the employee with no clearly defined job descriptions and a lack of transparency in salary ranges. Documented processes were followed as an exception and when adhered to, it was deemed as being non-collaborative. As long as the right perceptions were being created to senior management, it mattered little whether the manager was actually fulfilling the role effectively and knowledgeably. Do a temperature check with employees of your direct reports and solicit feedback about their managers’ performance or lack, thereof. A “fly by the seat of your pants” environment with very little pro-active, advance or contingency planning, with a continual restructuring of teams due to an inability to retain adequate staffing!
