ADP reviews

3.7

71% would recommend to a friend

(22,270 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,270 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
3.0
Aug 9, 2015
Recommend
CEO approval
Business Outlook

Pros

On site cafeteria, gym and health clinic. Progressive career planning, pay for performance, and salary incentives for obtaining certifications. Plenty of opportunity to grow and gain exposure to other types of work if you raise your hand. Lots of training opportunities. Paid time off to volunteer. Ability to work from home when weather makes travel difficult.

Cons

Very metrics driven. Senior Management seems more concerned about meeting calls per hours quota than fully assisting the client. Time off phones to research existing cases is not sufficient so it is easy to get overwhelmed. Strict schedule, every hour is designated including a scheduled lunch. Pay is low for the knowledge required to do the job.

2.0
Jul 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, office is clean and you are provided with all the tools needed for the job, benefits start upon hire. I enjoy how close I've gotten with my co workers, your team becomes like a family.

Cons

Okay so I've got a lot of problems with ADP. First of all the management is ridiculous, it's so political you seriously have to be in your management's clique in order to be treated like a human being. They micromanage EVERY little thing you do. I'm talking timing breaks, checking your browsing history, and treating you like you are a 5 year old child. I've complained to directors and HR about the management and have gotten no where. The company hires you on and throws a thousand training classes at you for onboarding with a near impossible deadline to actually retain information, then expect you to just be perfect and figure it out. God forbid you make a mistake because let me tell you it will go all the way up to senior management and end with your job being threatened in a 1 on 1 meeting. The schedule is ludicrous you never know how long you will be at work, It could be 8 hours, it could be 16. I have stayed the night in the office before because by the time we were done it was 4 in the morning and needed to start work again at 6am. If you have animals, or children you can bet they won't see you anymore. Everything is about stats and client surveys, when the client isn't happy instead of talking to employees and finding out why things aren't working and why we aren't productive they just shame you for not being up to standards and ride you until you finally do what they want. You sign your life away to this company and they could give a rats behind whether you succeed or quit. I was promised complete support in being promoted and promised to be allowed the time to take necessary classes and tests to get to that point. Everytime I have applied to take my FPC exam and paid the 400 dollars to enroll, time comes for me to leave my desk at 4pm for the study group and I'm told no because there is work to be done. I feel like I'm walking on egg shells all day long, you never know who you are going to make mad next. I have NEVER in my life seen so many adults crying on the job! I mean people literally are so stressed out they sit at their desks and cry like babies. How is that okay?! If you like to be treated like garbage, overworked, threatened, and micromanaged for a somewhat decent salary of 40-70k a year then this is the place for you!

1.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

- Work from home. - BEST ADVICE: Find a different company to work for. Only work here for 2 years MAX to build up your resume. Don't plan for long-term career with ADP.

Cons

- Terrible company culture - ADP is a churn-n-burn company... they'll use you for 2-3 years and reduce your incentives to the point that you are working-poor. - Management is only interested in growing revenue... and will do so at YOUR expense (i.e: slash commissions, increase health care plan costs, weak year-over-year raise). - They don't care about you, period. Unless you are trying to go for a manager position. - You're only appreciated/liked/respected if you are performing well... TRUST ME, THEY WILL TAKE ADVANTAGE OF YOU IN THE END. - No sense of security... just threats of being put on Progress Performance Plan... If you don't already decide to quit before then.

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ADP Response
4y
Hello and thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
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