ADP reviews

3.8

71% would recommend to a friend

(22,303 total reviews)
avatar

Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Mar 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Base Salary is competitive. Always hiring because the company is growing.

Cons

Very complicated products sell. They will tell you that you only need to know things high level but that is not true. Training is terrible unlike the outside sales people that get amazing training. You can't effectively sell without sounding like a idiot to clients unless you know the products. Sales plans and role expectations changes every year therefore your quota and paycheck fluctuates a great deal. Clients can't cancel service or they take all your money back and you may not get a paycheck for months because you owe them money. The main reason why clients cancel is because of poor implementation teams. Everyone passes the buck all day and you can spend a whole day or week getting answer for one simple question. You also fight all day to keep your paycheck. Internal teams always entering things wrong. Very frustrating. This job was nice in the beginning but has turned into a complete telesales cold calling job. Don't believe their crap about relationship building. All the inside sales reps are miserable. Most of them are 20 years old and loud and and obnoxious. No chance for advancement. Their good employees they block from moving to other departments because they don't want to lose them. So most of them are miserable and quit. Can't work from home even though they give you all the tools. They give you a guilt trip when you need too. All your calls are recorded and monitored. They interrupt you with an instant message when you are on a call and they don't like what you are saying and make you lose your train of thought.

1.0
Oct 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume.

Cons

Ironically, after they research your last ten years with a fine tooth comb in order to get the job, they treat you like you're right out of college no matter your background or experience. I was put in a territory that historically underperformed, but six months after proving to my management that the territory had great potential (finished the year at 176% to plan), I was then put on a bench and a croony (who was under 90 day notice in another division) was given the territory. They then took away my car and phone allowance. As a GEO DM, I should have gotten a company car, but was denied. One week after the croony started he got a company car. The favortism is so in your face its sickening, but they act and talk like everyone has a level playing field-- which the place insane. If you dont have a relative or someone you know within the company pull you in, and you're over 40, my advice is NOT TO APPLY. You will be over before it begins, and if like me you succeed in spite of their restrictions they will put you on a bench.

1.0
Oct 14, 2013
Recommend
CEO approval
Business Outlook

Pros

The ADP name looks good on a resume. Pay is marginal, but other benefits like stock purchase, 401K and insurance make up the difference if you survive the learning curve and the first couple of year-ends. In this poor economy, any job is better than unemployment.

Cons

Too much secrecy regarding the many layoffs and terminations the last five years. Co-workers literally disappear on their way to the bathroom and are never heard from again. Management will not say anything more than the individuals no longer work for ADP and thereafter denies the very existence of such individuals. Office environment definitely a cross between Twilight Zone and Third Reich. Promotional opportunities only available to those with family or close friend connections to current management. Favored associates who get married or have a child are usually rewarded with a promotion, even if unmerited by performance. Everyone else is told to keep working hard, learning new skills, be a supportive team player, etc. -- and maybe someday they might advance a level and receive a full 4% pay increase. Time off not allowed from Thanksgiving until February due to year-end work volume, except for those select few on the fast track upward. Some associates even called at home on Christmas and/or the New Year's Day holiday itself and ordered to report to work on short notice, regardless of their personal family plans. Vacation time for the rest of the year must be scheduled in January and not changed under threat of disciplinary action. Family or personal emergencies requiring a few unexpected hours away from work also result in verbal and written warnings and negative performance reviews. Of course, all these rules only apply to rank-and-file associates, not the brown-noses and management friends and relatives.

Viewing 334 - 336 of 22,303 Reviews

Glassdoor has 24,892 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.