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Customer Services Manager Interview Questions
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Whats your experience in sales?
Come potresti riconoscere una buona customer service da un'ottima customer service ?
How do you determine the priorities of the day?
My experience, the reason I wanted to work for Yell, what I knew about Yell and what skills I had that I could bring to the role
You have previously been in Senior roles, so why a Team Manager
Please describe a situation when you had an angry customer and how did you resolve the issue?
I was asked how I would approach an associate with attitude and/or attendance issues. Pat asked me a bunch of questions about what my previous boss would say about me. Also what areas I needed improvement. I was asked how I dealt with certain situations pertaining to difficult peers or managers.
Would physical intimidation by a peer, real or implied, influence your performance?
If your subordinate is not doing well or you witness them doing something wrong, how do you handle it?
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