Xerox Customer Service Representative (CSR) interview questions

Typical interview questions followed by on the spot role play of three scenarios. Prep time given for scenarios to go over and to come up with response and gameplan for the scenario

panel interview of 3 sales managers. I was information prior to the interview and asked to prepare a sales pitch presentation. Once completed they wanted me to mock close them. They also had a rapid fire section where you selected the first thing that came to mind.