I applied online. The process took 5 weeks. I interviewed at Waitrose (Oxford, Angleterre) in Sep 2015
Interview
To begin I completed 2 online tests (situational awareness and another more general questionnaire). After passing those I was very quickly informed I had been invited to an interview and within a week I was attending my interview. The group interview part consisted of being given a selection of products and customer profiles. We were given 5 minutes of individual reading and then 15 minutes of group discussion in order to assign the products to the best suited customer. Following that we filled out paper work with general questions and information about our requirements for uniform sizing. I was then taken in for the one-to-one interview. This lasted about 10 minutes. The woman conducting the interview was very pleasant and calm. The questions asked were very standard interview questions with a slight emphasis on questions to judge your ability to work under pressure or in group situations. Having been told i would find out whether or not I had been given the job within a couple of weeks, I did very quickly get an email to say I had passed the interview and they would be contacting me by phone if my time and availability matched with an acceptable vacancy. However, i have since not received any contact regarding my application.
Interview questions [1]
Question 1
When and how have you had to change how you worked in a situation?
I applied online. The process took 3 weeks. I interviewed at Waitrose in Sep 2015
Interview
Applied online, recieved a phone call 3 weeks later and was invited to the group interview. First of all you have the 1 on 1 interview where you are asked general questions. "Tell me about yourself", "What have you been doing over the summer", "What are your plans for the future". Then you are asked questions similar to the ones that you answered during the online test. The 1 on 1 interview is just an informal conversation where they want to find out more about you. The group interview was after the 1 on 1. We were each given a scenario and we had to decide what were the 3 main issues. Group interview lasted no longer than 10 minutes. The following week I was offered a job.
I applied online. The process took 4 weeks. I interviewed at Waitrose (Guildford, Angleterre) in Aug 2015
Interview
I applied online then received an invitations for an interview 2weeks following the application. At the interview there there was a 1-1 interview with just a few simple questions about previous experiance. Following that there was a group interview which involved matching the best products for different types of people/familes. This was just to show the interviewers of your team work skills.
Interview questions [1]
Question 1
What previous customer service experience have you had?
What do you know about Waitrose?
Why do you want to work for Waitrose?