Waitrose Customer Assistant interview questions

Filled out an online application and long online questionnaire (using mostly common sense). I learned that I was successful in this and was invited to an interview. I was taken through the shop to wait above the store for the interview. It was about a 5 minute wait before the interview started. The lady who interviewed me was very nice but I struggled on some of the questions as they expected you to recall an experience from the past to show that you have certain qualities. After the main interview I was asked to fill out a written "test" in silence where a number of fictional employees had to be understood and you had to decide their various work priorities. This caught me off-guard and was quite challenging. I was able to apply some common sense to it but it struck me as very awkward, something that I couldn't have prepared for. There was a time limit for it. A couple of days after the interview I was e-mailed that I hadn't been successful. They gave me the opportunity to enter their online employee database or whatever it was, but I didn't want to.

There was a one to one at first where the manager asked regular interview questions and then there was an activity to do with 6 other people where you had decide what to do in different situations. The manager was very relaxed, kind and easy to talk to. But the group activity was a little tense as no one knew each other and there was a lot of pressure to speak up.