MetLife interview questions

great experience and smooth process . easy way of interview . hr was good. communication was very clear and things were very arranged .  Providing support to the team for customer related queries to provide exceptional customer service.  Attending to clients’ concerns & complaints and undertaking steps for effectively resolving them.  Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.  Keeping SLA commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedback

Was done on google hangouts and was completely text based. the interview process was quick and easy but seems straight forward enough still completing the hiring process and will be contacting with Naomi Kobayashi tomorrow at 8 am to continue going over everything.