I applied online. The process took 2 months. I interviewed at B&Q (Eastleigh, England) in Dec 2015
Interview
I applied online, and was contacted for a telephone interview by email. After less than 24 hours, and before I had a chance to reply, I was contacted again to ask if I was still interested in the role. I did a 30 minute phone call with recruitment manager, and then went in for a face-to-face second interview to meet the hiring manager. This all happened quickly, and efficiently, over the space of a few weeks.
After coming in to the Eastleigh office for the interview, I was told not to worry if I didn’t hear anything for a while, as they were seeing other people, and it fell over the Christmas break. All fine, and absolutely standard, except I never heard from them again…
A month later, I emailed the recruitment manager to ask what was happening with the role, but this email wasn’t responded to.
Six weeks after my face to face-to-face interview, and still no response from B&Q (not even a thanks, but no thanks email), I emailed the hiring manager to ask about the role. I was told I would be hearing from the recruitment team shortly. That was a month ago and I’ve yet to receive a response from them.
I appreciate they are a large company, and their recruitment team are probably stretched. However, after a candidate has got to that stage in an interview process, I think it’s pretty basic courtesy to respond with an email, or brief call. I feel the lack of response is a very poor way to treat candidates, and ultimately reflects badly on B&Q’s brand as an employer.
Interview questions [1]
Question 1
Experience, how I would deal with certain scenarios, why B&Q?
I applied through a recruiter. The process took 2 weeks. I interviewed at B&Q in Feb 2016
Interview
Contacted by B&Q via LinkedIn, stating my skills & experience matched their requirements. Two screening phone calls.Followed a week later with a 3 hour interview including SWOT analysis presentation, in store with the Store Manager and a Department Manager. Very brief feedback call from the resourcing team a couple of days later. Didn't offer any real details for decline.
Interview questions [1]
Question 1
Competency based questions: "Tell me about a time when......"
I applied through an employee referral. The process took 4 weeks. I interviewed at B&Q (Bristol, Angleterre) in Apr 2014
Interview
Informal, not set up in a professional manner but it made me feel comfortable. It was with the staff/supervisor I would be working with rather than a different manager
Interview questions [1]
Question 1
How would you deal with a hostile situation with a customer whilst you're already serving another.