Where can I find B&Q interview experiences by job title?

Customer Advisor (727) ; Customer Assistant (188) ; Showroom Advisor (134) ; Customer Service Advisor (117) ; Customer Service (111) ; Sales Assistant (99) ; Sales Associate (69) ; Customer Service Representative (65) ; Team Leader (57) ; Trading Manager (53) ; Showrooms Advisor (44) ; Sales Advisor (42) ; Showroom Assistant (33) ; Retail Assistant (31) ; Kitchen Designer (27)

B&Q interview questions

based on 504 ratings - Updated Jun 30, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

90%
Applied online
Applied online
5%
In Person
In Person
2%
Employee Referral
Employee Referral
1%
Recruiter
Recruiter
1%
Other
Other
1%
Staffing Agency
Staffing Agency

Interview search

504 interviews

Customer Advisor Interview

Jun 23, 2013

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. The process took 1 day. I interviewed at B&Q (Londres, Angleterre) in May 2013

Interview

Online application, including role specific questions and separate online suitability assessment. Interview arranged over the phone. Interview in store by store manager and HR specialist. Pretty standard retail focussed questioning (customer focussed, what is satisfaction, how would you deliver customer satisfaction etc), Usual questioning regarding experience and evidence to demonstrate how you've taken responsibility or delivered customer satisfaction. Shop floor walk around followed with opportunity to chat and explore options and possible career avenues.

Interview questions [1]

Question 1

Name an organisation from which you've received great service and explain why you thought that they had delivered.

Answer question

Decor Advisor Interview

Mar 20, 2013

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied in-person. The process took 1 week. I interviewed at B&Q (Glasgow, Écosse) in Jun 2009

Interview

to progress to an interview within the company i firstly had to endure a test through an electronic messaging service on the phone. questions such as "are you incoherent?" springs to mind (yes thats what is asked). Failed 1st time but 6 months later i tried again and succeeded

Interview questions [1]

Question 1

after the automated phone call test, most difficult question i got was "what kind of person are you in the work environment, chatty or "yourself" kind of person. i chose chatty but for the right justifications, i enjoy the communication side of the job like chat to customers, find out what they are in for, and help them out with my advise, im not cut out for stacking shelves day in and out n not talking to anyone, im a social butterfly. best advise is if you don't know the right answer to the question at least justify what you have said in a positive manner

Answer question

Sales Associate Interview

Jul 6, 2012

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 1 day. I interviewed at B&Q in Jun 2010

Interview

The interview that I had with B&Q was very much the same as any other place, being asked questions about myself, and how I would be a competent asset to the company. I felt comfortable with the interviewer and didn't feel intimidated. The overall experience was pleasant and positive.

Interview questions [1]

Question 1

What are your long-term goals?

Answer question

2

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B&Q interview questions

Average interview difficulty

Very positive interview experience

How others got an interview