Xerox reviews

3.3

44% would recommend to a friend

(9,131 total reviews)
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Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,131 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
1.0
Aug 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Co-workers were really great! We would help and support one another. I cannot speak for other people, but all of my supervisors were awesome!!

Cons

Not always sure if you were giving the correct information to customers. Had to get use to aggressive customers yelling obscenities. Was not to fond of survey's being attached to my pay. Not making the same amount of money each day was difficult.

1.0
Aug 2, 2013

Don't Drink the Cool Aid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people at this organization are amazing (Mid and Snr management to be excluded). Because the culture is so toxic, the general employee base finds a strong sense of solidarity with each other. It is sad that dysfunction is the catalyst for this, however strong professional and personal relationships are formed over commiseration. This is also an incredible sandbox to learn the ediscovery space, however think long and hard about the trade-offs to do it.

Cons

Where to start after a 4 year nightmare? Led predominantly by an egocentric boys club, mobility and often even employment at XLS is based largely on who you know, not what you know. Feel free to be creative as long as you agree with upper management and, most importantly, if upper management wants your opinion they will give it to you first. Compensation is a huge issue, not only because there has been 100% failure over the last several years to modify existing salaries to meet industry standards, but compensation models are unfairly weighted. An incoming employee may have a compensation model that vastly outshines their experienced counterparts within the organization by as much as 50%. The company recognizes the need to bring in talent with fair compensation, but not to reward their existing, skilled employees using the same model. Departmental silos allow for a tacit approval of political infighting, power struggles and an ego driven polarization of ideals, objectives and methodologies. Work life balance is frowned upon, no balancing is required if you are fully committed to the 24/7 work schedule that is demanded of you. You WILL work at all hours of the day and night, DO expect work weeks in excess of 100 hours a week to be the rule not the exception, DO expect to be told that you can be easily replaced if you do not like it. As the company continues to right-size its self to greatness this will only get worse. In a recent employee survey, more than 60% of the company's existing employees said they would leave XLS if they were offered the same position, with the same compensation elsewhere.

4.0
Jun 30, 2013
Recommend
CEO approval
Business Outlook

Pros

5 weeks paid training. Easy job talking to customers. air conditioned. If you get 10's on customer satisfaction surveys, you get bonus, snickers and monster drinks. The supervisors pay is based on the customers review of the rep after calls. I kept mine 100%, and got to show up late each day for weeks, take lots of breaks, free pizza, etc...just pass your survey. It's straightforward $10/hr. To make the customer happy.

Cons

You are 1 person in a call center of 800 people, you don't matter much, just do your job. Impossible to change your work schedule, benefits are pointless, (co-pay) and you are stuck in a cubicle talking to aggravated customers 9.5 hours a day, 5 days a week, MANDATORY overtime, NO part time allowed. They say you can move up or onto any job assignment at any location in the world after 6 months,

Viewing 208 - 210 of 9,131 Reviews

Glassdoor has 10,141 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.