Xerox reviews

3.3

44% would recommend to a friend

(9,128 total reviews)
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Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
2.0
Jun 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Tons of flexibility, good level of ownership, unique challenges, a fading "small company owned by a big company" feel, 24/7 business so work hours are very flexible, intelligent and resourceful development staff. Friendly environment. Decent benefits through corporate Xerox with easy-to-use (mostly) online tools for benefits management. Can work remotely.

Cons

Too much "hackery", development compromises to minimize delivery time outweigh good product design, very difficult to move anywhere once you're established, mostly business-oriented upper management that do not consider technical implications, very stagnant job growth, relatively non-competitive for wages and benefits, recent merger with ACS has caused several internal changes and commensurate compensation policies. Very little recognition for tasks of scaling difficulty, 24/7 on-call support mandatory generally at the whim of delivery requirements. Constant shift in priorities and fluid requirements makes it difficult to finish projects. Large disjunction between development teams, lots of segregation and redundancy. Lots of workspace shifting. No clear direction, non-uniform development standards and tools for various technologies. Outdated / non-development workstations. One raise in 6 years with decline in benefits and bonus potential. Thin-stretched team sizes with a low in-flux of new developers. Constant feeling of "work-debt" as a result to understaffed teams and constant shifting in priorities, leaving for too much unfinished work and shifting of gears. Morale seems a bit low lately, and they've been having issues with retention (see above). Lack of authority at times, some departments do not lend well to providing information unless you follow loosely-defined protocols. Too much he said, she said, and too many conflicts for what people want with often murky direction from management. Very high accountability/responsibility requirements and expectations, punitive culture for "failures" to meet them. Primitive or sub-par implementations of formal development pipelines with lots of variation by department. Extensive responsibilities without fair compensation. Technology usage is scattered and not always compatible between departments.

1.0
Apr 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Pretty much none. Great place when it was first acquired by Xerox and was in growth mode, but has gotten ugly over the past few years.

Cons

The senior management is a disaster! Great client service managers that work tirelessly for decent pay, but up to 80+ hours a week at times. If you sign on with this company, get ready to give up work/life balance completely. No recognition for most people that work there. They basically promise the client whatever is needed to close the deal and then just crush the client managers. A lot of favoritism. The technology is mediocre at best.

1.0
Mar 7, 2013

Watch Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depends on which side of Xerox ... Real Xerox, or ACS pretending to be Xerox. On the Real Xerox side you will have a better holiday schedule, no furloughs (no weeks off without pay), management that typically cares to hear your opinion and help, good working relationships with peers.

Cons

On the ACS pretending to be Xerox side (they will tell you "We are Xerox services" and "We are all one company" ... lies) you can expect to have a single focus: finding your next job. Their sole focus is on reducing cost, typically by moving jobs overseas or sometimes simple elimination. You can expect to work 60 hours a week with no "thank yous", and when management screws up, which is the normal mode of operations, you will get to experience a week off without pay. Expect to be working side by side with a Real Xerox person in the next cube who has better salary for the same work, better holidays, better vacation, better 401K benefits, and a better health plan.

Viewing 124 - 126 of 9,128 Reviews

Glassdoor has 10,136 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.