Waitrose reviews

3.8

68% would recommend to a friend

(8,759 total reviews)
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Jason Tarry

73% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Jan 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues work there and work hard.

Cons

Long serving employees (you can't call them partners anymore as they're not treated as such.....gone are the days of the 'partner') are treated terribl. No loyalty. Change in hours, forcing employees into working hours they don't want which results in employees leaving but they couldn't care less. Holidays taken from employees which they are entitled to. I know this is currently happening at two branches I'm aware of. The company is so much in debt it is using its employees to pay the price no matter what.

1.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Staff discount Uniform Some great colleagues/partners there

Cons

Very hard work for low wages, expected to do several jobs and then manager would ask why you hadn’t completed the one you were originally doing. Not treated very respectfully, never thanked for working on or extra even throughout Covid when it was really difficult, but a lot of petty rules implemented by ruthlessly ambitious bosses. Used to be a brilliant company to work for, but now no longer cares about staff and customer service, most of the decent managers have retired or left now. I believe two of the worst managers have been moved on to a nearby store now so hopefully things have improved. Some health and safety behind the scenes was very debatable surprising in this sort of company,

1.0
Sep 5, 2022

Yikes

Recommend
CEO approval
Business Outlook

Pros

No benefits were worth the mental torture I went through

Cons

Worst job I've ever had. Insanely micro-managed, constantly asked about toilet breaks and told "you'd be our best picker if you didn't go to the toilet". One particular manager is huge piece of work and on a constant power trip. Called me uneducated and accused me of threatening to hit him (I have never raised a hand or threatened any violence in my entire life, to give you context). When I raised a grievance the company did nothing. In absolute agony after work, legitimately bed-ridden because of how physically taxing it was. Spent most days hood up, trying to hide the tears from coworkers. I was dosed up on antidepressants and needed therapy. I can't even go into depth with how horrible it was because in my previous experience, my review will get taken down. I just wish I could properly warn people, tell them how it really was without being silenced.

Viewing 22 - 24 of 8,759 Reviews

Glassdoor has 9,122 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.