Waitrose reviews

3.8

68% would recommend to a friend

(8,766 total reviews)
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Jason Tarry

73% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Oct 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Final salary pension scheme. Discount on JL group shopping. Annual bonus. Great experience to get involved with a major retailer and work across the business. Plenty of initiatives. Some brilliant people to meet and work with. Good respect of holidays and variable access to services and group benefits. Great restaurant services.

Cons

You'll be lucky if you ever see much of a pay rise after your start date. The bonus is used to offset wages and significantly used as a tool to retain people. Very few opportunities for training and development. Staff are generally treated poorly by management and their loyalty and commitment is taken advantage of, especially store staff. Many staff services and protections have been diminished year on year. The whole Partner model is has been subverted as a tool to suppress complaint and subvert action to make services and conditions better for staff by giving an appearance of having an influence.

2.0
Aug 25, 2016
Recommend
CEO approval
Business Outlook

Pros

I'm struggling to find things to write in here.

Cons

Huge cultural changes taking place currently driven by the NLW recent and future increase's. Benefits being eroded and most importantly the 'old' business that would consult and listen before making major changes has gone. All levels being asked to spread themselves too thinly with every measure being 'RAG'd' but none taking any more of a priority than the other. Turnover is accelerating as good people leave and I for one am actively looking for alternative employment.

4.0
Aug 2, 2016

Operations Assistant

Recommend
CEO approval
Business Outlook

Pros

Great place to work as a student, good perks (partner bonus especially), and generally friendly management. flexible hours/good shift patterns. Good opportunities for development for those who wish to stay in retail.

Cons

Management structure can often be over crowded with the number of SMs ASM's and DM's in larger stores (My store had 15-20 managers) managers could be very cliquey sometimes and definitely had favourites. Some managers also looked down on lower staff. The work in operations is also very monotonous, during the interview stages they sell the position as being very varied and diverse, but the reality of the position is just reductions and audits. It pays well for what it is though.

Viewing 67 - 69 of 8,766 Reviews

Glassdoor has 9,130 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.