UPS reviews

3.4

55% would recommend to a friend

(36,769 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transport de biens et de personnes industry (3.5 stars).

Reviews by job title

37K reviews
2.0
Oct 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Excellent Health Benefits. Great place to get experience in managing under adverse conditions. Working in operations will enable you to get experience in problem solving and working with difficult employees. You will learn how to meet deadlines and work under pressure and duress. If you are young and have a plan to get experience in managing, this is a good job for you. You will get enough exposure to people and situations to build skills in managing union employees.

Cons

Not a employee friendly company. Lack of candor from management regarding changes or decisions. Be careful providing any kind of constructive criticism, it is not always appreciated and could result in subtle forms of retaliation. Pay raises are not always clearly explained, and seem to be given out at a flat rate regardless of individual performance. Don't join management if you are simply looking for a paycheck; stay in the union if you are interested in drawing a paycheck. In the long run, you will make more as a union employee and still have the opportunities to join management at a later stage of your career.

5.0
Oct 18, 2008
Recommend
CEO approval
Business Outlook

Pros

Pay, stability, excellent benefits, company loyalty, ups brand recognition, ground-up business growth. Internal recruitment rather than seeking outside talent is crutial to employee loyalty. UPS is great at maintaining profits in various macroeconomic situations, producing great employment stability. Plentiful vacation time is essential for employee moral and productivity. Profits are more equitably shared between employees and stockholders. Benefits provide excellent source of tax free compensation.

Cons

Focus on the numbers game rather than personal accomplishment. An employee is more than a set of performance numbers. Top down management needs to be reduced. Customer service from the 800 phone centers is dreadful. Relations between management and hourly employees needs improvement.

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Glassdoor has 40,974 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.