Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (562) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 177 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 112 reviews)); "Great people that you work with and very flexible with time" ((in 100 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 77 reviews)); "flexible schedule and work hours" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 28 reviews)); "The salary is low and moving up is limited." ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,143 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Dec 10, 2025

It’s Cool, But Could Be Better

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Once you learn everything, the job is pretty simple, and the people you work with are usually cool. You get to help all kinds of customers, and the pace keeps things from feeling boring.

Cons

The pay doesn’t always match how much work you’re doing, and some days get super busy. The whole vibe can really depend on who’s managing that day, and there aren’t many chances to move up.

3.0

Dec 10, 2025

Not bad

Service center associate

Recommend

CEO approval

Business Outlook

Pros

ease of work based on location

Cons

fast paced, slightly misogynist, not torture

1.0

Dec 9, 2025

Worst experience

Manager

Recommend

CEO approval

Business Outlook

Pros

Dont think its gonna be corporate experience when they say they are UPS

Cons

Everthing is a con. There is no management, no professionalism. They will say ypu are the manager but you will find yourself always doing the housekeeping at the end.

Viewing 76 - 78 of 3,143 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

Part-Time Center Associate 7259