Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (563) , Store Associate (184) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 177 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 112 reviews)); "Great people that you work with and very flexible with time" ((in 100 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 77 reviews)); "flexible schedule and work hours" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 28 reviews)); "The salary is low and moving up is limited." ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,143 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Dec 29, 2025

Good with few downsides

Print production manager

Recommend

CEO approval

Business Outlook

Pros

Got to work on my own a lot Meeting clients was nice Learning new skills

Cons

Always had to work the crazy Christmas rush

3.0

Dec 24, 2025

Great starter job but won’t support you long term

Print production specialist

Recommend

CEO approval

Business Outlook

Pros

Hands on training and experience operating printers and working with a wide range of clients. The Morristown store in particular had lots of print work consistently. Great Owner and Managers

Cons

Pay is not enough to support someone long term, and while there is opportunity for raises and promotions, it will take a while.

4.0

Dec 22, 2025

Alright

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Easy work Customers Very laid back and chill

Cons

One day off Management Can be hard at times

Viewing 70 - 72 of 3,143 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate