Is TP a good company to work for as a Workforce Analyst?

Workforce Analyst professionals working at TP have rated their employer with 4.0 out of 5 stars in 118 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Workforce Analyst Jobs at TP now and start preparing for your job interview by browsing frequently asked Workforce Analyst interview questions at TP .

Does TP pay Workforce Analyst employees well?

Workforce Analyst professionals rate their compensation and benefits at TP with 3.7 out of 5 stars based on 118 anonymously submitted employee reviews. This is 15% worse than the company average rating for salary and benefits. Find out more about Workforce Analyst salaries at TP.

How happy are Workforce Analyst professionals working at TP?

79% of Workforce Analyst employees at TP would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Workforce Analyst professionals have also rated TP with a 3.9 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.1 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Workforce Analyst reviews

4.0

79% would recommend to a friend

(118 total reviews)

Jorge Amar

48% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (118 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Workforce Analyst employees have rated TP with 4.0 out of 5 stars, based on 118 company reviews on Glassdoor. This indicates that most Workforce Analyst professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Workforce Analyst professionals compared to other employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

118 reviews

3.0

Sep 14, 2023

Not that great

Workforce analyst

Recommend

CEO approval

Business Outlook

Pros

If you want a job you can have one there

Cons

Benefits aren’t great and management is sometimes questionable

5.0

Sep 1, 2023

Great Company - What You Get Out of It Depends On You

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Consistent schedule Challenging and rewarding work Knowledgeable upper management Room for growth and upward mobility Pay is decent

Cons

Culture. Most people there will say it's a bad company, but that's because they are all there for the wrong reasons. There's lots of gossip, childish antics, and a lot of people who aren't serious about being adults. Be careful not to mirror those kinds of people. It's great to make friends with them, because it makes work go by quicker, but understand that you are there for yourself and not them. Understand you are there to get paid and to move up the chain (if that is your goal). Working there will open doors for you, and you will learn a lot if you apply yourself and shy away from adopting the toxic mindset of everyone else who is there for the wrong reasons.

TP Response

2y

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

1.0

Aug 22, 2023

Disorganized with little communication

Workforce real time analyst

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

Really disorganized and interdepartmental communication was almost non existent

TP Response

2y

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Viewing 67 - 69 of 118 Reviews

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TP

TP Workforce Analyst reviews

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Reviews by job title

Not that great

Great Company - What You Get Out of It Depends On You

Disorganized with little communication

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