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      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,193 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.6 stars).

      Reviews by job title

      23K reviews
      3.0
      Sep 28, 2008

      Stable but not moving fast...

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable environment and ability to work and live in same city.

      Cons

      Long hours and lack of recognition.As a company, we need to do a better job recoginizing employees from a management and peer to peer level. We could make a huge impact by linking the proper rewards and recoginition for performance and service with exciting incentives and more management and face to face ackowledgemnts. Inspire the energy and spirit within our employees and we will have a a larger motivation to the brand and customer experience.

      3.0
      Sep 17, 2008

      It's starting to go down hill quickly.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits packages. Depending on where you come into the company, possible growth...

      Cons

      Senior leadership have not been in wireless industry and have only been with company T-Mo <1year. Tmo USA is a cash cow for parent DT, however, DT is losing money on other ventures so it is yoking Tmo USA to fix that issue. It is unfortunate that our customer service scores have gone down, but looking at the datat, it was when they stopped paying their "frontline" employees well. Un happy reps are hard to motivate. It is retail, so keep that in mind with regards to family time. They want to promote a best place to work atmosphere, but have failed miserably over the last 3 years to do so.

      Viewing 23137 - 23139 of 23,193 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.