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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      57% would recommend to a friend

      (85,531 total reviews)
      avatar

      Brian Niccol

      34% approve of CEO

      42% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.9

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      86K reviews
      3.0
      Dec 17, 2009

      i'm going to try to not let this turn into a rant...gonna be tough. (edit: i think i did it.)

      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      excellent benefits, generally awesome people to work with (of course there are exceptions), free drinks while you work!, if you're good at your job (and can back that up) it looks great on a resume (people know you deal with difficult customers regularly), great place to learn about the world - how to deal with EVERY kind of person in the world, etc

      Cons

      early hours (comes with the territory of coffee shops though), increasingly difficult upper (district and higher) management, not nearly as flexible as it used to be, benefits decreasing ("personal" days are a thing of the past, vacation time harder to accrue)....

      4.0
      Oct 18, 2009

      Pros and Cons of DM role

      District manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      As with any retailer, the past 2 years have been difficult due to the economy and declining sales, and the subsequent pressures put on companies and their staff (layoffs, cutbacks, expecting a lot more of every person in every position, etc). You have the flexibility to make your own schedule week to week and balance work-life, but as with most DM roles, it's 50-60 hours per week average. It's what you make of it and really is manageable, and senior leadership respects your work-life balance. I've worked here many years and respect & dignity and professionalism is always in place, if not you won't last long.

      Cons

      Not many pros for being a DM these days, except be lucky you have a job. The gratitude is barely existent for making any of your numbers, and being under high scrutiny at all times. Any performance pay raise you get will be well below cost of living inflation (typically has been for many years, so that's no big deal) . The only thing looking brighter is that sales expectations are more realistic and more field leaders may actually see quarterly bonuses on a few occasions this year.

      4.0
      Aug 16, 2009

      Good but no longer a great place to work

      Paralegal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, pro employee office to work in. Free coffee (duh!) and lots of activities to get involved with. Pretty good information sharing including quarterly town hall meetings with CEO.

      Cons

      Pay hasn't kept up with market. Company seeks to be in 50th percentile, so harder to recruit top candidates. Hiring process is VERY slow, but better candidates seem to get chosen with fewer bad hires. 401(k) match is now discretionary, not fixed. Stock purchase discount dropped from15% to 5%. No stock option at time of hire, but yearly in November (about 14% of value of your annual wages). Not enough to make you wealthy, but has some upside potential. Two rounds of layoffs (2008 and 2009) have made for poorer morale. Some benefit cuts make Starbucks less of an attractive office than it once was, but still a far more employee friendly company than most.

      Viewing 250 - 252 of 85,531 Reviews
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      Glassdoor has 91,254 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.