Starbucks reviews

3.5

56% would recommend to a friend

(85,248 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,248 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Jul 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Perks - free pound of coffee a week (or comparable product) - free drinks for yourself while you are on shift - 30% off merchandise, food and drinks when you are not on shift (plus special shopping days throughout the year with additional percentages off) Great benefits even for part time employees averaging at least 20 hours a week Meeting new friends Flexible schedules - if you work for the company a long time you get vacation hours Stock options - if you are a long term employee you are awarded stock grants and various other stock options - over nearly 10 years I capitalized greatly over this option

Cons

Senior management varies by store - sometimes they are awesome, sometimes they are not so awesome. I have had a few VERY good managers and a few SO-SO (borderline bad) managers. Pay increase is based on your reviews - good review = 3% of your pay rate. On average a $0.20-$0.50 raise every 6 months, shift supervisors do a TON more work and carry much more responsibility and don't really get paid much more than baristas. Let me put it this way, GOOD shift supervisors do a ton more work - I have met plenty who just do the bare minimum and somehow keep their job (you know who you are people).

4.0
Jun 14, 2012

Starbucks challenges its' partners.

Recommend
CEO approval
Business Outlook

Pros

Starbucks is a company with enormously high expectations of its' partners. However, the company also expects a lot of itself. The mission is to nurture and inspire the human spirit, one cup, one customer and one neighborhood at a time. This is a tall order to do in three minutes. The company expects baristas to make perfect drinks, deliver legendary customer service, develop continuously, work well with others and achieve results. For minimum wage. Of course, this company also offers health benefits, tons of free coffee, management training, the opportunity to advance upward and constant feedback/coaching. This job is challenging but the potential for development is huge. The company executives emphasize community service in some ways because the scale is so large, they see the great opportunity to do good and make a difference in the world. This attitude and awareness makes me feel good when I put my head on my pillow.

Cons

The pay is not great considering the workload. The job can be frustrating, stressful, difficult, painful dirty/gross and exhausting sometimes. The labor allotment is at times ridiculous. Volume is difficult to predict so sometimes it will seem way overstaffed for the amount of customers. Sometimes (most of the time) it will feel way understaffed for the amount of customers. Everybody orders a caramel frappuccino so get used to it. A positive attitude goes a long way!

2.0
Apr 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Good commuter benefits and free coffee 🙄

Cons

Too many meetings. HIGH turnover. Insanely painful pagerduty. A culture like no other and not in a good way, it’s like a cult. Big old building is a pain to navigate. Legacy systems, so many legacy systems. Lower comp than other companies for the same role and work.

Viewing 103 - 105 of 85,248 Reviews

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