ServiceNow reviews

4.1

81% would recommend to a friend

(5,685 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 20, 2026

Great Benefits, Questionable Spending

Recommend
CEO approval
Business Outlook

Pros

Great benefits, good work life balance

Cons

Restructures due to AI and outsourcing cheap contract employees in India,

4.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- sr executive leadership and enterprise corp strategy for bottomline - comp - AI focus - emphasis on growth paths for EIC/sr leadership

Cons

- restructuring - limited upward mobility - imbalanced workloads

Viewing 130 - 132 of 5,685 Reviews

Glassdoor has 6,621 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.