ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Mar 4, 2015

Great company, great people, nowhere to go but up!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Never worked with so many highly qualified people in my life as I do here.

Cons

Rapid growth means you burn the candle at both ends a lot.

4.0
Feb 27, 2015

Positive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growing- Dynamic - compelling technology

Cons

Sometimes Chaotic- not enough of the appropriate resources to support growth

5.0
Feb 16, 2015

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The good: Stock is still climbing Salaries can be competitive You might get lucky and join a good team You might not get fired

Cons

Silent executions. Frequent firings. No mention the person was fired. Similar to purges in Stalin era Soviet Union where they removed all record and even airbrushed people out of photos. ICs get fired. Managers and directors get fired. There hasn't been a VP firing in a while. Any technical interest is eclipsed by the lack of freedom to influence the direction of the organization, product, or codebase. Some thrive, but most have their wings clipped. You'll probably be the latter. Personality cult around their founder. If you work in the sphere of influence of their founder a reality distortion field will set in. The laws of organizational physics won't apply. You will be micromanaged like never before and you'll be lucky to survive a year or two. Best to avoid those areas. Some competent, core people but huge swathes of deadwood. Similar to how they backend load quality (inadequate investment during product development, huge release support costs), hiring strangely follows this backend load model. The bar to get hired is often quite low. If later it's discovered that you weren't what they really wanted then no problem, you'll just get axed. Not a good way to run things.

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Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.