Sephora reviews

3.7

65% would recommend to a friend

(9,614 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Oct 12, 2016

Merchandising EA

Recommend
CEO approval
Business Outlook

Pros

Wonderful to work with so many high powered and dedicated women. Everyone was very devoted to their job and contributing to the success of the company. Awesome holiday party and product perks if you work in merchandising.

Cons

Super fast paced with a lot of red tape. Very corporate culture. "Mean Girl" syndrome is alive and well.

5.0
Sep 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Discounts (20% off all products, 40% off Sephora brand products), great management, easy going staff, fun work environment, chance to move up into higher positions

Cons

Usually have to work two or more seasonal years before you are hired year long. There are always exceptions, constantly check the Sephora website for job openings.

2.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

-I liked being able to help clients with make-up, but it was frustrating that I couldn't fully help them without leaving my "zone" (see "Cons" below). -The company is working on improving their benefits. -The pay wasn't bad, but it wasn't as high as their main competitor.

Cons

-I was continually denied access to the bathroom and drinking water during my shift. If you want to drink water and/or use the bathroom, you have to do that on your break, which is difficult when you only get one break during a nine hour shift. -It is difficult to concentrate on helping clients when you have to hear your coworkers/management loudly talking about unrelated topics, such as celebrities, etc., on the headset. At times, I would arrive home with my eardrum aching because of how most of the coworkers would squeal/exclaim excitedly on the headset. -I felt like I was constantly being interviewed by other coworkers. Every hour, I would be asked at least once, "Do you like working here? Do you like it better than how it was at [other cosmetic company]?" My coworkers and upper management are intrusively curious to the point of making me feel uncomfortable. I felt like it was extremely unprofessional to be asking me questions like this while I'm helping clients. -If a client wants you to help them with Nars, but you are zoned near Anastasia Beverly Hills/Urban Decay, you have to tell them that you are "unable to leave your zone but someone will help you over there," which I think is incredibly unprofessional. My clients chose me for a reason, which is my excellent artistry/customer service skills. My clients would get angry at management for not letting me help them. -The training largely focuses on client service skills, which I already possess from working in retail for ten years. I was disappointed that it was extremely lacking concerning artistry skills. -Most of the managers have never worked in cosmetic sales before, and as a result, their artistry and client service skills are extremely lacking.

Viewing 268 - 270 of 9,614 Reviews

Glassdoor has 12,229 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.