Sephora reviews

3.7

65% would recommend to a friend

(9,601 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Feb 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Free products, Brand Events, and Meeting Brand Founders

Cons

Where to begin, for starters you’re promised training and then months go by and you’ve barely been trained at all. Sephora has a mean girl culture in it’s merchandising department, the gossip is endless, the dirty looks and whispering are provided on a daily basis. You can report things to HR but nothing gets resolved, you’re told “it’s like this everywhere.” Management is fake and they don’t become concerned about bullying until you report it to HR and then they try to be your “friend.” Also, the MC role is HOURLY, don’t count on recieveing overtime, it is so hard to get all the work done because your days are cut in half by meetings, setting up lunches, etc. How well you’re liked determines how you do here, it’s a draining popularity contest.

2.0
Dec 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Fast paced environment, always on the move, newness constantly coming in, so you never get bored. Training gratis is good, you learn a lot working here, and not just about one item or brand. Meeting new people all the time, good place to network. No working on commission which helps with morale (for the most part).

Cons

Forced celebrations of cast, EXTREMELY low pay compared to competitors, exhausting workload with payroll cutting being the first priority, competing expectations from people you work with in store vs people who work at FSC or in the field. You pretty much get pulled in every direction imaginable and are expected to ignore favoritism (nepotism is alive and well here at Sephora) and just keep your head down and worry about servicing multiple clients at a time with a forced smile on your face even though you’re frustrated and exhausted. Understaffing is a regular and real thing at Sephora, but they will try to fix it in every way other than what they should do: give the stores more payroll and pay your employees with actual money and not depend on the brand trainers to give us gratis to shut us up. Moisturizers and eyeshadow palettes don’t pay my bills, Sephora. Maybe it’s time to stop parading around the executives in training videos talking about how much they appreciate us and actually pay us fairly for doing our jobs.

3.0
Nov 11, 2017

Never coming back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is moving fast and expects you to move twenty times the speed of normal. This allows you to gain tons of exposure to many departments in a short space of time. Free products Occasional sponsored lunch

Cons

Upper level management is a joke. Only friends get promoted within departments and the rest get left to be forgotten about. Gossiping around every corner and not enough meaningful work getting done. All work is sugar coated to make the company not appear like it’s failing. Pay is not competitive in the slightest. Easily $10-$15k under market value.

Viewing 85 - 87 of 9,601 Reviews

Glassdoor has 12,207 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.