Sephora reviews

Poor management with very few exceptions. A lot of managers I worked with chose their favourites and treated others like dirt. It is very hard to move up unless they favor you. A majority of the work load is put on the color cast, (people who work in the makeup world/area) you have to know every world and be able to cross sell. Other world's only need to work in their own and always pass people off to color cast. Inconsistent hours, you never know how you might get scheduled the next week. They do not like it when employees get a second job, which is necessary for many to make a livable wage. They want you to have complete availability and you have to be there on weekends, you have to work around their schedule. It's hard to get part-time partial or full-time. So it is hard to get benefits, unless you are in management. Managers don't help on the floor, they stand around and watch you do everything while holding a clipboard. Even if their is several of them on the floor, they will make a client wait for one someone in color and not try helping them at all, even for something simple. We have had many long waiting lists of people who needed help and they had to wait a long time, while managers were just gathered and gossiping. You have to act as LP, but if someone is stealing you can't mention it to them or really do anything about it. If someone does steal the fault falls on the workers and not the theif. Especially on a busy Saturday it's very hard, as everyone is doing makeovers or helping as many people as they can. They have a VERY strict attendance policy. They don't accept any excuses, you could be out sick and they will count it against you, and tell you that you should always come in anyway, "Power through it". They do not accept doctors notes. They don't like to send people home who feel sick either. "It's all in your head" a manager told coworkers. Even if you get someone to cover a shift, they still count it against you. Management the is not held to the same policy, if they are late or leave early, it's totally fine. If you are more than a few minutes late, it is counted against you the same as an absence.

The pay is Low compared to Sephoras competitors and the bonus does not make up for it. Working day to day is extremely demanding it feels like working at a fast food restaurant every interaction with a client is timed. I applied with a portfolio and a 3 year background in makeup I did not receive a brush belt for a month. It took me 3 months of working there to get mini makeover trained and I was working at the same pace as people who came from cash. It took me seven months of working there to get CM certified after they pushed it back three times but certified people who were hired the same time as me. Even though as part of my application I had to do a 45 minute look and the senior artist at the time ( who quit due to management constantly disregarding their feedback) Wanted me to be completely certified upon my hiring. Low amount of elevated roles for artistry No tips