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      Ritz-Carlton

      Part of Marriott International

      Is this your company?

      Ritz-Carlton reviews

      3.7

      67% would recommend to a friend

      (2,966 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hôtellerie et tourisme industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Dec 20, 2010

      Still a premier leader in hospitality for good reasons.

      Bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Highest prices in the business, so the best job for gratuity based incomes. -Looks awesome on a resume. -Successful by association.

      Cons

      -Unnecessary mandatory classes. -The "Never Say No to a Guest" mentality can be frustrating. Although there is no doubt this is what separates the company from competitors and is essential to hospitality success, front line employees bear the brunt. Guests are always justified in their requests and you must cater to them. While this is generally reciprocated by guests in ensuing gratuities its not always recognized. And if the guest makes a stink about you not being perfect in any way you will be sure to hear about it from management.

      4.0
      Nov 7, 2010

      Customer Engagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are a true service professional, the Ritz-Carlton is a place where the genuine care and comfort of guests is the highest mission.

      Cons

      Very political in some departments.

      3.0
      Sep 28, 2010

      Forget your family friends outside of RC, never ask for time off, and drink the Cobalt Blue Kool Aid .

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture and company beliefs out there, truly makes you proud to be Ritz-Carlton. Co-workers are for the most part amazing ladies and gentlemen to work with.

      Cons

      I literally was on the verge of divorce because of the hours I worked. I barely got to see my spouse or speak to my parents on the phone. My doctor told me to quit because of the health problems I was experiencing i.e. breathing problems, nervous symptoms. Working 7am to 6pm one day, my boss asked why I was taking a half day. Six day work weeks, 12 hours a day, and a ridiculously meager salary. I got paid in smiles and invective.

      Viewing 2923 - 2925 of 2,966 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,533 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.