Stop lying to your employees by telling them the Engagement Survey is anonymous, I now know it is not (convinced I got my walking papers because of my evaluation of my manager). Managers look for sheep to hire so their incompetence is not exposed and the whole system of evaluation encourages mediocrity. If you do your job well and fix the machines well you will not be as busy as those who plod along and do a crappy job fixing things so they keep getting callbacks, productivity in a service role makes no sense, but effeciency does, isn't that obvious?
I was a feircely proud employee to the extent that I went out of my way to buy Philips products, but my manager shot down that pride with a bull headed and plainly stupid tactic that goes against common human decency. I also was very proud of the fact that I was supporting technology that helps to save lives but now realize that management on up does not give a crap about human lives, unless of course you're a shareholder.....wait a minute I bought shares, dont I count?
