Paychex reviews

3.1

46% would recommend to a friend

(5,982 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,982 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture was amazing, mission to support small businesses is fulfilling

Cons

New SR leadership team focused on margins over customer experience and clients are frustrated. Focused on outsourcing jobs and cutting costs

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

base is very nice for a new sales rep

Cons

micromanagement for reps that arent hitting quota

3.0
Dec 11, 2025

Toxic environment

Recommend
CEO approval
Business Outlook

Pros

good benefits, PTO, sick time

Cons

Leadership is horrible, micro-manage No accountability, lack of client transparency, racially divisive

Viewing 211 - 213 of 5,982 Reviews

Glassdoor has 6,153 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.