Anonymous in California. I cannot post my real city for fear of my job.
Unprofessional work environment and management. Very high call volume, high stress environment. High client count per CSR in Major Market Services. Everyone in my group has stated they hate their job. We try to make light of our stress but its hard to stay positive, even the supervisors are burned out. You are buried with tasks and projects more and more every day. Overtime is not allowed except for year end. They will not hire enough reps to alleviate some of the stress and workloads because corporate controls how many reps per client count regardless of how large the accounts are. Training is terrible here. Once you complete the initial Web Ex and corporate basic training, you may be paired with a wonderful mentor if available or no mentor at all. Its so busy, its hard for your mentor to stop for too long to help you, in between the high volume calls and projects. I've been here a long time working really hard and I have no job satisfaction and hardly any appreciation from higher management. There is a high employee turnover rate and job dissatisfaction. You have to maintain a 95% on your survey scores or they will threaten to fire you. You are encouraged to make sure you tell your clients to give the branch an overall A on the surveys or it will go against you. If your surveys scores are B or lower, its the equivalent to a D or an F. Corporate lowered the budget for branch employee events and as a result, there will be no more year end parties.
