Paychex reviews

3.1

46% would recommend to a friend

(5,977 total reviews)
avatar

John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Direct leaders are great Benefits are ok

Cons

Company has gone downhill. Training for new reps is terrible and causes many service issues. Focus on AI and acquiring large revenue clients is taking away from the personal customer service element towards small businesses that was the foundation of the company. Employees feel disposable now.

2.0
Dec 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Car allowance and cell reimbursement

Cons

All sales , didn’t matter what was right for client goal was sell a plan at all costs

2.0
Dec 22, 2025

Doesn’t pay well enough

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Idk.. most people are kind

Cons

The pay sucks for what you have to deal with

Viewing 193 - 195 of 5,977 Reviews

Glassdoor has 6,148 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.