Paychex reviews

3.1

46% would recommend to a friend

(5,975 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 17, 2026

Run

Recommend
CEO approval
Business Outlook

Pros

Good coworkers mostly, work from home options, good work/ life balance.

Cons

The company has gone completely downhill. It seems the ultimate goal at this point is to get rid of the American workforce and outsource to other countries. I have no faith or trust in the company because everything is done behind your back. If you live in India, you might as well apply because they are taking over every department. They are sinking ship. Raises and bonuses are almost nonexistent at this point.

3.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Well known brand, so some people get inbound leads REALLY great colleagues

Cons

Pay is GROSSLY below average for the industry, and they don't pay more for tenured employees. Pay at Paychex is GROSSLY below the pay for equivalent roles at Paycor. Operations is completely disconnected from sales, so they make changes that can drastically impact your income with absolutely no thought for you or your family. They allow managers to hire for roles with one set of expectations (territory, comp structure, training schedule, ramp period), and then change those expectations after you start. You have a quota from BEFORE day one in some divisions. If you join a mid-month training class be sure to ask and get in writing when your quota will start!

2.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured well if you are INVESTOR. Leverage cheap labor and outsourcing practices in order to maximize profit. They do allow remote work. Very technologically advanced in managing their applications using high level automation.

Cons

If you are looking for an employer that will pay you what your market value is then this is not the place. Kind of similar to working at some other big companies where you are squeezed with amount of work but minus the pay. Almost every team has India offshore employees and you will be expected to handle and juggle multiple aspects outside of just your team. You typically have 1 or even more delivery teams on top of your standard team and at a pretty low salary in today’s market. Dont expect raises or bonuses and most of the positional promotions are hard to come by because there is a lot of ppl that are entrenched within the company positions for quiet a long time. The HR is absolutely useless and can hardly be relied upon in case you decide to get them to intervene. Also the culture has changed completely in 2025 where they are more focused on micromanaging using metrics to track everything you do in detail even to the point where they track your camera time on meetings.

Viewing 136 - 138 of 5,975 Reviews

Glassdoor has 6,146 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.