Paychex reviews

3.1

45% would recommend to a friend

(5,993 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Great Training, nice office, decent pay although I heard it is not as good as competitors

Cons

Management treats people awful, many people complained and no one did anything about it. Three of the tops reps left the company. Micro-manager treats reps like a child. When you want to take a vacation, get ready for a guilt trip or for your sales leads to go to someone else. Billing errors constantly, price goes up and down and they can never seem to fix the problem, which falls back on the rep, it's a turn and burn job, always hunting for new business no residual income

1.0
Sep 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits - good benefit package.

Cons

Poor Management Staff- Micro-managers who don't have a clue on how to manage people. Plan on filling out an insane amount of unnecessary reports to tell your manager what you are doing every 15 minutes of the day. Meetings and Conferences calls all the time where they re-hash the same 5 topics and say the exact same thing over and over and over. After year one you will have the same quota as a rep that has been there 10 years. They will lie about pay. You will be lucky to make 60k. That's of course after they charge you to use the laptop cell card - $50, and $100 for a cell phone. Nobody makes over 100k except for the 10 people in the company that have been doing it for years and have a primo location in a primo part of the country. You have to sell 325k in revenue to make 100k. You will be a top rep if you hit 180k. Your daily activity expectations will be so UN-realistic that you couldn't do it in 2 days. Much less 1. The customers you do sell will have problem after problem. You can guarantee they will never get a correct bill. They could be a 1 employee company on a simple flat rate package and the bill will be different every time. You will spend half your time fixing issues with clients. Some days you will be expected to bring in an extra deal last minute so your manager can hit their quota but when you try and turn in something last minute to hit your quota nothing can be done. Just don't do it. The pay is horrible compared to other competitors or similar level sales jobs. You will be micro-managed to death.

3.0
Jul 30, 2010
Recommend
CEO approval
Business Outlook

Pros

Good work environment between peers. Most sales people are supportive and POD environment makes sense. Compensation levels can be extremely rewarding and vacation sick time accruals are generous.

Cons

Micromanaged like your a 5 year old. Upper management doesn't want reality and believes that everything is rosy. Like a reality game show, play the game and your fine.

Viewing 388 - 390 of 5,993 Reviews

Glassdoor has 6,165 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.