Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
avatar

John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Sep 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Flexible WFH, a lot of freedom to find what works for you as a sales person

Cons

Working with CPAs and getting business from them can be really difficult. They want you to be able to solve problems and have basic knowledge on taxation and how businesses operate at a tax level but Paychex does not train you in that at all. They train you in how to sell. Your success is very dependent on the level of training your manager puts in and how good they are at solving those complex problems because if you can't solve a problem for a CPA they will not refer you. Comp plan was much better in previous years but has since been completely slashed. They also laid off a lot of good people who were in the organization for many years so they could outsource their jobs to India. Not very true to what their values were as a "People first" company.

3.0
Aug 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing colleagues who easily turn into life-long friendships

Cons

The executive team is out of touch with the employee base. Culture has steadily declined since Marty Mucci left and John Gibson took over. Gibson and his team are reaping millions in bonus dollars while giving below bonus targets to the employee base.

3.0
Jun 13, 2024

Outsourcing for higher profit

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co workers are great, everyone is willing to help each other.

Cons

Culture going downhill fast. Incompetent managers are protected very well. A lot of jobs cut with record profits for sake of shareholder value. Jobs being outsourced to India and the Philippines very sad to see what was once such a Rochester pillar being ruined.

Viewing 301 - 303 of 5,989 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.