Paychex reviews

Extreme micro-management. Rude, condescending and disrespectful management. No personal time; must work nights and weekends with no warning. Low-grade, high-pester, amateur sales methods. Your clients will beg you to leave them alone; or threaten to file a harassment charge against you. (This is not an exaggeration. This happened frequently.) Many, long, worthless, time-wasting meetings that never end on time to respect your schedule. A ridiculously dysfunctional onboarding; nothing that you are required to use works properly. A lot of training, with a whole lot of homework, but then you'll get yelled at for not working with customers 10 hours per day on top of the training (that takes place during the regular day, so you can't win). Favoritism. Reps that buddy up to the manager can do anything they want, but other reps get ridiculed for simple, meaningless stuff. (Saying too much. Not saying enough. Dumb question. etc.) Disorganized sales efforts; there can be 5 different sales departments calling on your accounts without telling you, asking you, coordinating with you, etc. And then you'll have to split your commissions with them. And you will get blamed if they botch one of your deals, whether you knew what they were doing or not. But their worst trait, or perhaps this is just evidence of their miserable culture, is there insanely high turnover. They claim to be the experts in helping clients reduce turnover "because high employee turnover first destroys a company's culture, and then it destroys profits." But their turnover in sales is so high, and they know it, that they actually restrict some account access to new-hire's because they typically quit so fast that they don't want the customers to know it. The sales turnover rate at my office was 165% per year. The highest I have ever seen before was 67%-80% per year, and that was at a crazy boiler-room type of culture where the entire team turned over every 5 or 6 quarters. Here it was 165% per year. On average, all reps left within a year, and 2/3 of their replacements also left before the end of that year. The average tenure of our sales team was 3-months. A "senior" rep, i.e. one that is in the top half of team tenure, may only have 2 months at the company. Of the senior reps who have the best accounts for making commissions, the average tenure was 10 months. Even they who earn the most quit fast. Why? Because nobody can tolerate their management style, and because nobody makes anywhere near what they say you will make. You have about 0.5% chance of making the money they say that you "can" make. No talented and knowledgeable person would ever consider working here. Even if you're less experienced and desperate for money, I promise you, you'll be miserable and underpaid. If you doubt this review, then look at their stock. Their long stock decline (now at a 5-year low) proves that they are failing. It also explains their horrible and desperate management behavior. And their turnover. Etc. Etc. Etc.

Pay not in alignment with market, constant senior leadership changes