Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Pay is good and is widely flexible" ((in 122 reviews)); "Above average pay and free coffee" ((in 122 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews)); "Great Team and Product" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

Paris , Issy-les-Moulineaux , Lyon , Lille , Nice , Bordeaux , Grenoble , Strasbourg , Nantes , Toulouse , Marseille , Aix , Le Chesnay , Avignon , Metz , Rouen , Paroy , Biarritz , Orbessan , Nancy , Savigny , Montpellier , Rueil-Malmaison , Saint-Laurent , Cannes , Montrouge , Puteaux , Rosny , Labège , Prisches

Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jun 14, 2024

Toxic workplace

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee and a discount

Cons

Management acted like the mean girls of high school, they bullied staff and created a very toxic environment trying to pit staff against each other for no reasons other than their own entertainment maybe? They hired their friends then gave them the most hours over everyone else who had much more seniority, they kicked out a supervisor because they didn’t agree with a minor decision they had made. They also refused to get proper uniforms for anyone who was plus sized and told them to go buy their own pieces that matched exactly (and no, they would not reimburse you). If you happened to be chosen as someone they liked (usually done by going out partying and drinking with them) then it could be a semi decent place to work, but if you were unlucky enough to not be in the clique it was a living hell.

Nespresso Response

2y

Hello, Thank you for sharing your feedback with us. While we are pleased to read you enjoyed different benefits we provide as a part of our Total Rewards package such as free coffee and discounts, it's unfortunate to know you were not satisfied with your working experience. We are concerned to hear about the situations you've described. Your comments about the management practices are worrying because we are committed to providing a welcoming, inclusive, and supportive work environment. It is our goal to create a workplace where all employees feel respected, valued, and supported at all levels. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable ambiance for our employees. We will investigate and rectify the issues you've raised with the respective teams. Thank you.

3.0

Jun 10, 2024

Good Salary, Awful Conditions

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing base salary, regular bonuses, free coffee and machines, monthly Nespresso credit. Great team and training program, international company with resources and incentives.

Cons

Pop Up shops are badly constructed, chaotic and unsafe. With no privacy and a stock room 15 minutes away, it’s a difficult environment to work in 40-50 hours per week.

Nespresso Response

1y

Hello Colleague, Thank you for sharing your experience with us. We’re glad to hear that you value the competitive salary, bonuses, and the supportive team environment, as well as the training programs that are part of our Total Rewards package. We also take your concerns about the conditions of the pop-up shops seriously. At Nespresso, ensuring a safe and organized work environment is our top priority, especially during long hours. Your feedback is crucial and will be considered as we work to enhance the operational aspects of our stores. If you have any further insights or suggestions, please don’t hesitate to reach out to your local HR team. Wishing you continued success in your role. Thank you.

4.0

Jun 7, 2024

Fun for students

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good products and experiences are good

Cons

I don’t like the compensation

Nespresso Response

2y

Hello Colleague, Thank you for sharing your thoughts about your experience with us. Your feedback is highly appreciated, as it plays a crucial role in our journey towards continuous improvement. At Nespresso, we take pride in our product range, and it's fantastic to know that you find it amazing. Also, it's a great pleasure to read that you are satisfied with your work experience. At Nespresso, we always strive to create a positive environment where everyone feels supported and cared for. Regarding your concern about the salary, we understand that compensation is a significant aspect of job satisfaction. Rest assured, we continuously evaluate our salary structures to ensure they remain competitive within the market. If you want to provide additional information and suggestions, please reach out to your local HR team. We wish you continued success in your career with us. Thank you.

Viewing 268 - 270 of 1,230 Reviews

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Paris

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Paris

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Conseiller clientèle 21H (H/F)

Chargé des offres d'acquisition et de conversion Trade

Paris

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