Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Nov 7, 2024
Recommend
CEO approval
Business Outlook

Pros

It’s an easy fun job if you are a regular employee

Cons

horrible and unorganized execution. They want to change everything at once with no clear communication until you are in the thick of it . Even within management

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Nespresso Response
1y
Hello, Thank you for taking the time to share your thoughts with us. We are constantly working towards improvement and appreciate your candor. We understand the importance of clear and effective communication, especially during times of change and recognize the significance of strong leadership in creating a supportive and productive work environment. We value your feedback and will share it with the responsible team to help enhance the overall employee experience. Wishing you well in your future endeavors. Thank you.
2.0
Nov 7, 2024
Recommend
CEO approval
Business Outlook

Pros

- Good amount of initial training on the brand, services and products - Independent work - Freely managing KPI's through commission - Good pay

Cons

- Felt really let down by management when they decided to make redundancies without considerate notice - There was no redundancy payout - No more extra hours

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Nespresso Response
1y
Hello, Thank you for taking the time to provide feedback on your experience with us. We appreciate all the positive sides you mentioned. It is great to know that you were satisfied with your salary and recognized the various training opportunities we offer to our employees. Regarding the cons you highlighted, it is important to us to make sure our people are always properly informed and supported, and it is disappointing to read that you felt let down by your management team. At Nespresso, we put a lot of effort into creating a comfortable working environment with transparent communication at every level. Thank you for bringing these points to our attention, we will pass your review to the responsible team, Wishing you well in your new endeavors. Thank you.
3.0
Nov 6, 2024

Promoter

Recommend
CEO approval
Business Outlook

Pros

Good Booth setup, nice display

Cons

Sales depends on promotions and shop locations

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Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. It is great to know that you enjoyed your work environment, however, it is unfortunate to learn about your concerns regarding sales. We understand that in different locations there can be a different number of clients, and we greatly appreciate the efforts of our employees in providing quality customer service. At Nespresso, we always strive to provide our people with equal opportunities and all the support they need. If you want to share more details or suggestions regarding your concerns, we encourage you to discuss them with your former local HR or management team. We wish you well in your new endeavors. Thank you.
Viewing 190 - 192 of 1,230 Reviews

Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.