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      Nespresso

      Engaged Employer

      Nespresso reviews

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      4.2

      91% would recommend to a friend

      (1,229 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Jun 15, 2015

      Coffee Specialist

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to engage with Club Members about Nespresso Coffee. You get to share about Nespresso to potential consumers who are interested about the Machine technologies, Gran Cru capsules, and share the benefits about the Nespresso Club. You get to learn more and more about yourself between your strengths and weaknesses. Also, you have the ability and freedom to improve on your weaknesses without bitter constructive criticism. Managers are willing to help you if you have any questions or concerns about any doubts.

      Cons

      You need patience. You need compassion. You need to be willing to work hard and play a strong team player role. This isn't a negative review but this is a review that will help you to see if you have these powerful qualities before you are interested in working with Nespresso. All it takes is passion, loving what you like to do as a Coffee Specialist and being comfortable to work with the respected public and your team.

      avatar
      Nespresso Response
      10y
      Hello, thank you for your review. Your comments are insightful and provide a behind-the-scenes description of some of the day-to-day interactions a Boutique Coffee specialist would experience. Yes you are right. At Nespresso, we have much to be proud of and passionate about. This passion is our asset. Our managers and coffee specialists must strive to set the standard. When we share these values with our customers, we will ignite their passion for our brand. Frequent product and company updates are available on our Employee Portal and also shared in our weekly Boutique Newsletter. Since I started in January, I have met with more than 600 employees and I will continue to facilitate direct interactions between coffee specialists and management to listen and get even more feedback and ideas. Thank you again for sharing your experience and advice. We appreciate your feedback! Guillaume Le Cunff President @ Nespresso USA
      1.0
      Jun 10, 2015

      Trade Marketing

      Trade & marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Passionate team and people, a true pride to work for such a great company and incredible products. Fast pace, incredible opportunities to meet many different people. Great networking.

      Cons

      Too much politics get in the way of moving forward. Too slow to make decision and to innovate in some areas. Too many people work in sillos and lack of clarity and communication. Lack of resources in some areas. Give power back to market instead of trying to control it all.

      3.0
      Jun 2, 2015

      Great company to work for but a lot of intangibles that could be deal breakers.

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The amount of pay for the job that is needed is really good. You receive quarterly bonuses for how well you do in sales however, you're not obligated to do really well in sales, just sell. The product is top class and they stand behind their coffee 100%. The company does care about the employee so long as you don't make too many waves or disagree too much. If you are not doing well in sales they will coach you and help you meet your goals as long as you try. Free coffee!

      Cons

      There are too many chiefs and not enough people making real change to resolve the problems they have. The website doesn't work the way it should, the system is archaic and have a marketing team that is as knowledgable as a pack of kindergarteners on how to effectively promote or execute a promotion. There are managers that have one person under them and really take up space or are redundant. The quarterly bonuses are not paid out in a separate check so 70% of it gets taken away in taxes.

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      ReviewsNespresso reviews

      Glassdoor has 3,219 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.