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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,230 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jun 15, 2016

      Nespresso, where else?

      Hr manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      * sexy, dynamic image * top of the bill product * dynamic working environment, in permanent change mode * excellent and competitive remuneration packages * young, dynamic atmosphere * all my respect to the boutique management & employees and the call centre personnel: they manage to delight customers every day over and again!

      Cons

      * "walk the talk" is missing too often: nice values, hard to find in daily working life * short-term management * very high work pressure in some supporting departments

      1.0
      Jun 13, 2016

      No leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coffee is very tasty. The location is a block away from Grand Central Station, so it is a commuter's dream.

      Cons

      I am sad to say that there is a lack of leadership at Nespresso US. Senior management (Mancom) has little respect for the organization. At the very highest levels, there is an entitled, pompous approach to interacting with people across the organization. Processes are confusing, cross functional cooperation is non-existent, and there is no shortage of people who enjoy causing others to fail miserably. Working in an accusatory environment gets old. Stay away from this disaster. I was shocked that this is a Nestle company.

      avatar
      Nespresso Response
      9y
      Hello – Thank you for your input. I hear your point of view, but obviously totally disagree with it and I will explain why. Over the past 18 months, I have travelled with my Mancom team to multiple locations across the U.S. visiting our Boutiques, Trade and business partners. I have shaken many hands at different levels of the organization with the same respect. Based on a recent internal survey conducted by an external provider, results show that employees were positive about our communication channels (above 80%). Additionally, when employees are asked about ‘coffee chats’ that you mention, over 75% approve and ask even for more… As a leader, these sessions allow me not only to be transparent, but also inspire and motivate employees. I appreciate the fact that our company culture did not meet your expectations. I wish you all the best to find a position in an environment that will fit better with your profile and needs. Should you like to provide more specific information regarding your experience, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your comments, Guillaume Le Cunff President @ Nespresso USA
      5.0
      Jun 10, 2016

      Dedicated to Investing in People

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nespresso is a brand that is not only dedicated to investing in it's product lines; it is also focused on investing in it's people. This is a company that you can succeed in and grow with if you want it. The amount of time, thought and money that is invested in the education and growth of each employee is incredible. Nespresso cares about developing leaders for the future of the business. Many companies just focus on the present but Nespresso is dedicated to building future leaders. Nespresso is also dedicated to ensuring that all employees no matter what their job function are fully immersed in the heart of it's business and at Nespresso that's coffee. Spending time to teach employees about just what it takes to make a capsule of coffee and it goes far beyond that. This is a company that is doing it right with regards to creating a human value chain by creating shared value & sustainability. It's not just about the coffee; it's about the people; the people who work for Nespresso and not just in the offices or boutiques; it's also about the farmer's who work in the fields to grow the coffee that makes that perfect cup. This is a company that cares enough to prepare it's workforce for a stable future by investing in the people. If you're ready to start a career that will change you life and inspire you to be better each and every day this company is for you.

      Cons

      Every employee of every company can list cons but for me that list is so small compared to the passion that I feel each and every day for the work that I do, the people that I work with and the company that I am a part of.

      avatar
      Nespresso Response
      9y
      Hello, Thank you for your positive feedback. I’m glad you are pleased with many aspects of the brand, company and its employees. At Nespresso USA, training is an essential component of our People strategy. We endeavor to provide an extensive range of courses to develop our employees across all levels and functions of the organization. Our training catalog is tailored to meet the requirements of all, from Coffee Specialists to Leaders and also evolves to cater for specific business requirements. In addition to our customized Nespresso courses, we also benefit from the Personal developments courses made available to us by Nestlé. Since 2003, sustainability has been very important to our Brand. We are now sharing in the US our Coffee stories with our employees and customers, as we are proud of the sustainable projects we work on with Farmers on sustainable practices, water management, agroforestry and more. Thank you for your commitment to Nespresso. Guillaume Le Cunff President@Nespresso USA
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.