Nespresso reviews

4.2

91% would recommend to a friend

(1,232 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

I worked with a great team and overall you get great benefits (free machine yearly, coffee credit, lifestyle benefits, PTO, etc.). My manager was very flexible with my hours because of my position (PT flex). The location was also fairly small and crowds would come in waves, so it was never truly overwhelming and there would be some down time.

Cons

Communication between upper management and boutique locations would sometimes be difficult, as promotions and new policies were constantly being changed. Some of the customers were also hard to deal with and would make returns, refunds, or other interactions very frustrating.

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Nespresso Response
2y
Thank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team
5.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Good very friendly and cooperative environment

Cons

lots of work load and time

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Nespresso Response
3y
Hello Colleague, Thank you for sharing your feedback and review with us. We are happy to know that you recognize our efforts in cultivating an excellent working environment. It's important for us to build a friendly, supportive and collaborative place to work, where people respect, help and inspire each other to grow and succeed. Regarding the areas you see as cons, we can assure you, that, at Nespresso, we always strive to offer comfortable working conditions and ensure that our employees have a decent work-life balance. If you want to share more feedback with us, please feel free to contact your Manager or local HR team. Wishing you continued success at Nespresso. Thank you.
4.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Free capsules every month and free machine

Cons

depend on which shop you work in, the management can be bad.

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Nespresso Response
3y
Hello, Thank you for your feedback and review. We are glad that you enjoyed different benefits we provide as a part of our Total Rewards package, such as free coffee and machines. Regarding the cons you outlined, it is disappointing to read your comments specifically connected to the management structure. We are a company with strong values and culture, which cares for our people and strives to create a positive working environment for everyone. At Nespresso, we invest in our leaders and employees development, so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to your former HR team. We wish you well with your new endeavors. Thank you.
Viewing 427 - 429 of 1,232 Reviews

Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.