Somewhat inflexible schedule despite being a salaried position. They have not replaced employees for years and have made several blunderous business decisions specific to underwriting structure and have lost most seasoned underwriters. The service department had a similar issue when it was moved to Florida and very few employees understand how to use the extremely large number of programs required to accurately input client data. Underwriters are overworked and information is input incorrectly by supporting departments, specifically service and billing, requiring additional work. Exit interviews are not generally performed, so issues are never introduced above manager level. Managers are often promoted with no management experience. Many managers here have had no other jobs. This makes teamwork exceptionally difficult when multiple managers have such little employment/life experience and cannot see outside of their own experiences. Managers are also not expected to assist in completing cases during peak seasons. This creates a lot of resentment from their team when the employees are required to work extended hours to commplish this. Senior management is never involved and never seen on the underwriting floor.
The onboarding is terrible and the continuing education is nonexistant.
