Pros
Sleek campus on great real estate with lots of amenities. there's only one in office day a month
Cons
No time to ever get to use the aforementioned amenities because you only get 30 mins for lunch in this position. It is horribly unbalanced. On the escalation team? You get 4 days a week 8-5. A claim specialist? you get to disappear at 3 and practically ghost the claimants without a care because the call center is open until 11. Supervisor? you can help when you get around to it. Timeframes are promised according to a script but are they kept? half the time, and guess who gets the brunt of the force from the claimant? The Call Center reps. And guess who has to put on a painted smile and just chug along even after hearing about people about to be evicted and fired and more? The Call Center reps. And guess who only gets 3 minutes of ACW to even remotely compose themselves? the call center reps. And guess who gets demerits for using too much ACW? The call center reps. And guess where the company seems to laser focus on "waste" instead of the actual call driving issues? The call center reps. The classroom setting only prepares for things as they should be but not for reality. The phone tree is a joke and just drives up everyone's transfer stats. Calls can drop out of nowhere and God help you if you don't immediately try calling back. Different strokes for different folks all around. PTO that you have to request in two different portals where one will waitlist you because suddenly you have to compete with team members when every supervisor could take off at once
