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      MetLife

      Engaged Employer

      MetLife reviews

      3.7

      67% would recommend to a friend

      (6,442 total reviews)
      avatar

      Michel Khalaf

      82% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      MetLife has an employee rating of 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

      Reviews by job title

      6K reviews
      4.0
      May 2, 2013

      Sr. Customer Service Rep

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offered great benefits, including health, dental, long and short term disability, and life insurance. They had a matching 401K option, and flexible spending accounts. The office hours were Monday - Friday, and would provide flexible schedules including 4 - 10 hour shifts, or split shifts to accomidate for employees going back to school or with special needs.

      Cons

      The insurance industry flows with the financial sector in the market. If the financial or insurance companies are impacted, Metlife also receives a blow. Also, MetLife began offshoring and outsourcing some of its customer service positions. Representatives are now required to be more valuable by cross training on multiple product lines.

      1.0
      Jun 7, 2012

      Experience is not that good at MetLife GOSC.. not at all employee centric

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low work pressure, no rotational shifts for few processes not all

      Cons

      No learning and personal development at all for employees, you won't find any quality work being done at MetLife GOSC except few processes (Technical)..., Unreliable Management

      1.0
      Feb 17, 2011

      Perfect if you like cubicles and phone headsets

      Disability representatives
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Holiday cubicle/team competitions -causal environment, too casual - yes answering phones, but people literally came in with stuff I wouldnt even wear to bed. -good benefits

      Cons

      -high turnover, its all about calls calls calls -stuck in cubicle for 8 hours a day, your timed when you go to the bathroom or if you get up to do something since you have to log out of the system -better learn to type fast and in MET code. -every call is recorded and can be pulled and you get graded on 5 calls and then they review with you, I actually got a review saying that I was too nice in a call? that was a first...

      Viewing 511 - 513 of 6,442 Reviews
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      ReviewsMetLife reviews

      Glassdoor has 8,281 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.