Lush reviews

3.7

55% would recommend to a friend

(2,222 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Aug 9, 2017

Lush Review

Recommend
CEO approval
Business Outlook

Pros

Good quality products and ethics Can have a fun atmosphere Good coworkers Interesting customers, often nice and open to talking 50% discount in all stores and online

Cons

I have worked at different stores and this has been my experience at both: You are told to always give 5* customer service, but aren't allowed to spend too lon with a customer and so feel rushed or worried you'll get in trouble if a consultation runs long. Management staff often rush to tell you what you've supposedly done wrong but don't want to hear your explanation of the situation. It is often presumed that if you aren't talking to a customer then you are avoiding doing your job. There is a lot of pretending to care about staff but not truly. Feedback tends to feel more negative focussed rather than constructive or positive. Sales competitions - whilst they can be a good idea, in practice makes you feel very pushy with customers Clear favouritism

4.0
Apr 30, 2017

It really depends on the shop.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Occassional staff freebees! - Great discounts on great products - London living Wage (which you'll absolutely deserve because A LOT is expected of you) - A decent amount of Holiday days - I'm a big fan of the CEO, Mark Constantine, he's a good man. - Swapping shifts (in an organised manner) was always an option at my shop as long as management approved - You learn a lot about skincare, haircare and ingredients - Most management at my shop (including main manager) were understand and really decent people - Mobility within the company is an option if you're a hard worker - My managers were willing to train people in banking and such, if they showed interest which was great! - Company values!

Cons

I worked for LUSH for nearly 4 years. Trust me: "Happy and nice" and "Extroverted" are not synonymous. We don't have to be loud for customers to think the products and company are fun. The introverts at LUSH are burning out because some managers won't let them be themselves. You can be an attentive, kind, knowledgeable, and even energetic sales assistant with great UPTs, without putting on a loud front for the customers. Not only do A LOT of customers not want that, which shouldn't be news to LUSH at this point, but they can tell when someone's faking it. - Bullying of multiple members of staff by a supervisor was completely ignored. Even though the management agreed that her behaviour was completely unacceptable, she worked comfortably and without so much as a meeting or a warning as reprimand. - Management compared themselves to us and expected us to dedicate as much outside time to the company as them, (e.g. to constantly study LUSH and memorize up-coming products), which some of us just don't have the time to do. If LUSH was my entire career and I was receiving career wages, I absolutely consider it my duty to memorise at least 3 ingredients in 20 products in just a few days too, but if it's a 3 day job getting you through Uni or other commitments, then that's an unfair expectation. Also, some people such as myself, learned much more efficiently on the job than by reading a booklet.

2.0
Apr 6, 2017

A contradiction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Location and offices on Poole Quay Funky and 'cool' and lovely co-workers, full of ceatives and misfits Innovative Creative Maverick Great cause and purpose

Cons

If your not part of the 'cool-kids' prepare to be isolated and dropped like a used tissue Employees are just cattle to be herded and moved low pay disingenuous and arrogant senior managament It was chaos, like herding cats No interest in career development

Viewing 196 - 198 of 2,222 Reviews

Glassdoor has 2,766 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.