Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Apr 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Very fun working experience! People are great team players and genuine people!

Cons

Sometimes, the shop floor is not that structured cos people are very "go with the flow" and it gets overwhelming / messy (But it's easily solved if you're ahead of the game with organisation skills)

4.0
Apr 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Staff are charismatic and quirky, products are excellent and generally as such, bring in lovely customers too. Pay is the LIVING wage which is awesome, lots of opportunities to work overtime. All the products you get to use is an awesome bonus, and you smell great all day! Lots of effort put into thorough training - you grow and learn.

Cons

Too much emphasis on constantly approaching customers - Lots of snappy customers as such. It's possible to come across as helpful and knowledgable without having to hassle customers, but management won't hear it! Too many managers and supervisiors - While most were nice, many just stood around on the shop floor and didn't contribute to the work environment which creates an elitist atmosphere - One supervisior definitely ENFORCES this elitist behaviour, was patronising and nasty at times and belittling when you made your own choices that she didn't agree with - even if your choice worked in your favour. People who SHOULD be in management aren't. There were more inspiring sales assistants than supervisors/management.

1.0
Apr 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The pay is good, but still not worth it

Cons

Forced to quit on first shift Dumped on shop floor and expected to have full product knowledge Management are not qualified shouted at staff front of customers No freedom, have to wait for supervisors approval for EVERYTHING! Rota incorrect every week

Viewing 1891 - 1893 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.