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      Lush

      Engaged Employer

      Lush reviews

      3.6

      55% would recommend to a friend

      (2,221 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Nov 28, 2024

      Toxic and Bullying Management

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% off discount. Friendly sales assistants. Flexible hours.

      Cons

      The manager and trainee manager are toxic bullies. They create a negative environment to work in. They talk behind supervisor and sales assistants back. Poor communication with all staff. Lack of (effective) training. Pressure to sell to customers who do not want to be approached. This shop in particular love to mention how a lot of the management are neurodivergent/autistic, but when sales assistants are also neurodivergent it becomes an issue. Interview stages are not neurodivergent friendly. Oh, and the manager is also ableist! Avoid lush, but particularly avoid this shop.

      3.0
      Nov 14, 2024

      Could be great

      Retail sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      For working in retail as someone who cares about people, the planet, and animals, it doesn’t get much better than this. Awesome products. 50% discount is great, makes things an almost normal price

      Cons

      Very poor, untrained and inexperienced management The products are so expensive it feels like you’re gaslighting customers if you don’t acknowledge this. The collaborations are cheapening everything. I don’t understand what customer wants a shrek branded shower gel for £30. Make it more upscale or go fully in on kids. The laziness of making rotas is borderline cruelty. Constant mistakes, never the same shifts so impossible to plan ahead, some shifts in the morning, then training in the evening so if you had to travel from afar you might have a 12 hour day but only get paid for a few hours and have to kill loads of time in between. Very minimal, poor training, then being told off for not knowing stuff nobody ever told you

      1.0
      Sep 21, 2024

      Awful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% discount That’s it, nothing else

      Cons

      Awful culture Derogatory statements made about staff Management breathe down your neck constantly

      Viewing 130 - 132 of 2,221 Reviews
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      ReviewsLush reviews

      Glassdoor has 2,765 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.