Louis Vuitton Client Services really is a former shadow of itself, and I am specifically referring to the Irving Call Center location. I took the liberty to break down the specifics as to what you will be expecting once you take on this role as Client Service Advisor if hired.
1)the role you are applying for, this is a job, not a career. First and foremost, the probable reason why you are hired in the first place is due to available, it is not based on skill or background prior to this position. HR all wants to know is if you are willing to work the hours they provide. Best believe they only want to know is if you can navigate through a couple of modules and systems, which is equivalent knowledge to know how to open a phone application and browser tabs, that is all. Also have good customer service skills. So if you you are looking for a stable paycheck (at the very least) a decent job, this is probably a job worth looking into but not worth investing for a long term career, just to give you the synopsis of the position.
2)management, holy molly. Management has no clear vision or even show any type of managing skills from their respective teams. (For me personally, I worked for this company for one year. In that timeframe, I was under not one, not two but three managers that did not know 2/3 of what was going on their teams or have a clear and upstanding morale for the team) Don’t get wrong, some managers are good and somewhat understanding. However that is a complete minority. Most of all managers will tell you to not bother them or have no clear answer to give you once faced with a problem. So in essence management is disorganized and nonsense for the most part. If you are looking for management that have no focus for the team, let alone to you. Then this positions is for you.
3)RTA, Real-Time Analyst. They are in the position to micromanage the whole call center in regards in personal/ off work time usage and even in the minutes in between one call after the other, ‘how do you think this will play out?’ Not so well, they will come up physically to your desk making a huge case and issue of time usage outside of the normal timing they expect. First of all, the guy who invented this position got demoted, so you understand where this is going. Anyone can take up this position. The people only favor the people that they like, so if they don’t like you. You will be hunted by them. Second of all, they do not have any goals or anything to serve the rest of the office. Other than just hunting down the people that they go over their time.
4)Company has no appreciation, Company First mentality. -This is a personal story for me that I want to share, I’ve seen a lot of people in my training class with dreams and ambitions to work for this company, for me, I worked at an office prior to this one. However, I only had a high school diploma attached to my name. No degree or any certification after that. But anyways, the people I worked with, they have have 4 year certifications or higher education degrees. This company disregards anyone and all people that have been to college and does not value their knowledge or abilities to help grow their brand. Understand your talent within your company and recognize these people with actual work ethic, instead of treating them like junk.
6)They have right to fire you or let you go...... for no reason. This kinda requires some background information to understand why I say this. In Mid-2018, the director conducted an audit of the entire HR department, due the HR manager giving out raises in wage, hire incompetent people, and have a rigid system in their hiring processing. So as a result, they fired everyone involved. By end of 2018, HR decided to update the employee handbook to have a required signed signature, saying that the director or any management if they find it suited for the business needs do not need to elaborate and explain why they are letting you go. THAT’S RIGHT, no matter how much of a good job you are doing, meeting sales goals, answering diligently every call, not missing usual days. They reserve the right to terminate your employment in a direct manner. So if you want to waste your effort and time and knowingly it will not save your employment or will be recognized, go ahead take this position.
In conclusion, the reason why I have elaborated on this position it is because I’ve wasted one entire year on my youthful life devoted to this company, and they have not give me skills or any knowledge to help advance or push me toward for my career. This is merely a job that does not push to your limit, it just pushes you to do the bare minimum and it is nothing but a 9-5 job, not a career.
